Returns and exchanges
If something does not turn out the way you expected, I want it to be easy to fix. Write to me at hello@sylphhouse.com with your order number and we will start there.
You have 14 days
From the day you receive your order you have fourteen calendar days to tell me you want to return it, without having to explain why. Once you tell me, you have another fourteen days to send it back.
What condition it has to come back in
The candle has to arrive unused, never lit, and in its original packaging. A candle that has been lit can no longer be sold, so that one I cannot accept.
Who pays for the return shipping
Return shipping is at your expense, unless the candle arrived broken or was the wrong one. I recommend sending it with tracking and packed the way it arrived, because until the parcel is in my hands the risk is yours.
When you get your money back
I refund you through the same payment method you used, within fourteen days of receiving the candle back. If at the time you chose a faster service than standard shipping, I refund the cost of standard.
If it arrives broken or faulty
Write to me within the first 48 hours with a photo of the candle and another of the box. I will replace the candle or refund you, whichever you prefer, at no cost to you and without you having to send anything back.
Exchanges
I do not do direct exchanges. If you want a different smell, send back the one you have following these steps and place a new order whenever you like.
How to start
Write to me at hello@sylphhouse.com with your order number and tell me whether you want a return or a replacement. I will reply with the address and the steps. Wait for my reply before sending anything: a parcel that arrives without warning is one I cannot match to any order.